FAQs

Yes, guest checkout is available. However, benefits such as order tracking, discounts, and reward points are only available to registered members.

We accept Wise transfer and international bank transfer. We do not take card payments, and we will never ask you for card details.

For orders placed during business hours (KST 9:00 AM–5:00 PM), payment links are sent within 30 minutes. Orders placed outside of business hours will receive the link the following business day.

Registered members can check their payment status in My Page. Status updates from Unpaid → Paid once confirmed.

Three things must all be true. The email comes from an @dpmlogis.com address — check the full address, not the display name. The order number and total match the confirmation you received at checkout. And the recipient is our registered company, Kstation Inc., not a personal name. If any one of those does not match, do not pay — forward the message to info@dpmlogis.com and we will check it for you.

No — never, under any circumstances. We do not store, process, or request card data at any point, and payment is always made to our registered company account. We also never ask for gift cards, cryptocurrency, or cash transfer services, and we never send a message saying our bank details have changed mid-order. Any request of that kind is fraudulent, no matter how urgent it sounds.

These are cross-border wholesale orders, frequently in large amounts and multiple currencies. Card networks cap and surcharge transactions at that size, so we settle by Wise transfer or international bank transfer instead. It keeps fees lower and the audit trail cleaner: every transfer is tied to an invoice and an order number, so both sides hold a verifiable record of what was paid and when.

KSTATION is the trading name of Kstation Inc., a company registered in the Republic of Korea. Business registration number 802-88-03997; corporate registration number 285011-0064059. Both are on public record, and you are welcome to verify them before you pay. Full details are on the How To Pay page.

Do not act on it, and do not reply to it. Forward it to info@dpmlogis.com before you pay anything. We check every report, and we would far rather answer a false alarm than let you lose money. If you have already paid, tell us immediately — and contact your bank or Wise, as transfers can sometimes be recalled if reported quickly.

No. Stock is held for you during that window, which is why it has an end. If it lapses the order is cancelled and the stock is released — nothing is charged, no penalty applies, and you are welcome to reorder at any time. We will never threaten a fee or a consequence for paying late.

Yes. All products are guaranteed 100% genuine and are sourced through verified and reputable Korean distributors. We stand behind the authenticity of every item we sell.

It varies by product, but we only ship items with at least 6–12 months remaining before expiry.

Certain items are intended for professional use only and may fall under regulated categories depending on local laws. Such products must be handled and used only by licensed professionals in accordance with local regulations. We do not provide medical guidance or take responsibility for use by unqualified individuals.

Most products should be stored in a cool, dry place (2–25℃), away from direct sunlight. Specific items may require refrigeration, which will be indicated separately.

Kstation does not accept liability for any side effects, injuries, or complications resulting from product use. Products must only be used under the supervision of certified professionals. If any adverse reaction occurs, discontinue use immediately and consult a qualified medical expert.

We ship to many countries worldwide; however, availability depends on each country's import regulations and customs policies. Some items may be restricted or unavailable in certain regions due to local regulations.

Orders with payment confirmed before 11:00 AM KST are dispatched within 24 hours, while orders confirmed after 11:00 AM KST are dispatched within 48 hours.

Once dispatched, Express shipments typically arrive within 2–5 business days, though customs processing and local conditions may extend this timeframe. For customs-handled shipping, delivery times vary by country and are subject to local clearance procedures.

Registered members can track their orders through My Page. You will receive tracking information once your order is shipped.

• Express Shipping: DHL, FedEx, UPS, EMS, and other global couriers
• Customs Handling Line: Our logistics partner's dedicated lines in cooperation with local operators

Yes — but both are shipped via EMS only, not FedEx. After repeated customs returns on FedEx shipments bound for these two countries, each has been separated into its own shipping zone (“EMS Shipping”) to avoid further clearance issues. The carrier is selected automatically at checkout based on the destination country. EMS transit is 5–8 business days from dispatch.

No. Because of persistent customs clearance difficulties, Spain was removed from our shipping destinations on August 18, 2026, and Spanish delivery addresses can no longer be completed at checkout. If you have an order already placed to a Spanish address, contact support@dpmlogis.com.

If a shipment is refused at your destination's customs and returned to us, a refund will be issued for the amount paid, excluding shipping fees.

To reduce the risk of customs issues, please make sure the delivery address, recipient name, and any local import requirements are correct before placing your order. If you are unsure about your country's regulations, contact us at support@dpmlogis.com before ordering and we will confirm whether the items are permitted.

Shipping costs vary depending on destination, weight, and chosen courier. Orders that reach USD 200 ship free, applied automatically at checkout with no code required. Hawaii and Alaska are handled as separate shipping zones and keep a flat rate, so the free shipping threshold does not apply there. Any additional promotional free-shipping events are announced on the website or at checkout.

Due to the nature of our products, change-of-mind returns are generally not accepted. Refunds or exchanges are available for defective, damaged, or non-authentic items after review. If a product is confirmed to be non-authentic, we will provide a 100% refund or replacement. For any claim, submission of an unboxing video is required for dispute resolution.

Returns require prior approval. Please contact us first at info@dpmlogis.com and follow the instructions provided. For defective, damaged, or authenticity-related claims, submission of an unboxing video is mandatory.

Our customer service team is available Monday–Friday, 9:00 AM–5:00 PM KST. We are closed on weekends and public holidays.

We usually respond within 24 business hours. Response times may be longer during peak periods.

Please use the following email addresses:
B2B, wholesale, business inquiries : sales@dpmlogis.com
General customer inquiries : info@dpmlogis.com
Customs & Shipping issue : support@dpmlogis.com

No. Kstation is currently in Early Access. Some features may be limited before the official launch.

Certain payment methods, shipping options, and membership features may be restricted or subject to change without prior notice.

Yes. During the Early Access period, eligible customers may receive promotional benefits such as free gifts or discount coupons. Details and availability may vary by campaign.