Refund policy

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at info@dpmlogis.com. Please note that returns will need to be sent to the following address: 44, Haengju-ro 99beon-gil, Goyang-si, Gyeonggi-do, Republic of Korea

If your return is accepted, we'll send you instructions on how and where to send your package. Return shipping costs are the responsibility of the customer unless the return is due to our error (defective, damaged, or incorrect items). Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@dpmlogis.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Returns due to customs rejection
If your shipment is refused at your destination's customs and returned to us, a refund will be issued for the amount paid, excluding shipping fees.

To reduce the risk of customs issues, please make sure the delivery address, recipient name, and any local import requirements are correct before placing your order. If you are unsure whether the items you intend to order are permitted into your country, contact us at support@dpmlogis.com before placing the order and we will confirm in writing.

Country-specific shipping notes
Orders to Germany are shipped via EMS only (not FedEx). German addresses are routed through the "EMS Shipping" zone automatically at checkout.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at info@dpmlogis.com.