Shipping policy
1. Processing Time
All orders are dispatched from South Korea. Orders with payment confirmed before 11:00 AM KST are dispatched within 24 hours; orders confirmed after 11:00 AM KST are dispatched within 48 hours. Dispatch windows are counted in dispatch business days — FedEx/EMS: Monday–Friday; KSTATION Shipping (U.S.): Tuesday–Friday. Orders are not processed on weekends or Korean public holidays.
2. International Shipping — Methods & Delivery Estimates
We ship to a defined list of destinations; the country list shown at checkout is authoritative. The shipping method available for your order is selected automatically at checkout based on the destination country:
- Express Shipping (FedEx) · 2–4 business days — Europe (except Germany and Portugal), Canada, Oceania, Southeast Asia, the Middle East, and the Philippines
- KSTATION Shipping (customs-managed line) · 4–7 business days — United States and the Philippines
- EMS Shipping · 5–8 business days — Germany and Portugal
Delivery estimates count from dispatch. Customs processing and local conditions may extend these timeframes.
Spain is not served. Because of persistent customs clearance difficulties, Spain was removed from our shipping destinations on August 18, 2026, and Spanish delivery addresses can no longer be completed at checkout.
3. Shipping Rates
Rates are calculated by destination and shown at checkout:
- United States (KSTATION Shipping): USD 40 — Alaska: USD 130
- Europe, Canada, Oceania, Southeast Asia (FedEx): USD 20
- Middle East (FedEx): USD 30
- Germany (EMS): USD 35
- Portugal (EMS): USD 20
- Philippines: FedEx USD 20 / KSTATION Shipping USD 26
4. Free Shipping
Orders of USD 200 or more qualify for free shipping to most destinations.
5. Customs, Duties & Taxes
KSTATION Shipping to the United States uses all-inclusive pricing that covers customs clearance, taxes, and handling fees. For other shipping methods, any import duties or taxes levied by the destination country are the responsibility of the recipient.
Orders to Germany and Portugal are shipped via EMS only (not FedEx), following repeated customs returns on FedEx shipments bound for those countries. German and Portuguese addresses are routed through their own EMS shipping zones automatically at checkout.
If a shipment is refused at your destination's customs and returned to us, a refund will be issued for the amount paid, excluding shipping fees. Please see our Refund Policy for details.
6. Order Confirmation & Shipping Tracking
Once your order has shipped, you will receive a confirmation email with your tracking number. Use the provided tracking number to check the status of your shipment.
7. Incorrect Shipping Addresses
We are not responsible for orders that fail due to incorrect shipping addresses. Please double-check your shipping address before placing your order.
8. Lost or Stolen Packages
We are not responsible for lost or stolen packages that are confirmed as delivered by the tracking system. If your package is lost or stolen, please contact the carrier.
9. Changes & Cancellations
Changes or cancellations are only possible before the order has been shipped. If you need to change or cancel your order, please contact our customer service team as soon as possible.
Contact Information
General inquiries: info@dpmlogis.com
Customs & shipping issues: support@dpmlogis.com
Customer Service Phone: +82 10-8309-0782
Operating Hours: Monday–Friday, 9:00 AM – 5:00 PM (KST)
Updates
This shipping policy is effective as of August 18, 2026, and we reserve the right to update or change our policy at any time.